Opening Times
Monday: CLOSED
Tuesday: CLOSED
Wednesday: 9:30am - 7pm
Thursday: 9:30am - 8pm
Friday: 9:30am - 3pm
Saturday: 9am - 1pm
Sunday: CLOSED
Tuesday: CLOSED
Wednesday: 9:30am - 7pm
Thursday: 9:30am - 8pm
Friday: 9:30am - 3pm
Saturday: 9am - 1pm
Sunday: CLOSED
Cancellations
I respect that sometimes there is a need to change or cancel appointments. All I ask is that as much notice is given as possible so I can offer the appointment to another client. All changes or cancellations must be made at least 24 hours before your appointment. If this is not met I reserve the right to invoice you the price of your missed appointment which is payable before a further booking can be made.
Arrival Time
Please be on time for your appointment. If you are running late I would appreciate a quick text message or phone call, but please note I may not be able to make up your lost time and you will still be charged for the whole appointment time. Please also bear in mind that there is no where separate to wait so if you do find yourself early, please ring/text and ask if I've finished with the client before you, or be prepared to wait outside, especially if the client before you is having a wax/spray tan!
Parking
We are based in Kingston upon Thames, on Hawks Road. Although we have a drive, this is only big enough for one car and we need access to it for our own car so please do not park on our drive. The closest place to park is down Bonner Hill Road where there are Pay & Display bays. Please ensure you're in a Pay & Display bay as there are also permit holder only bays down that road. There are also Pay & Display bays down Albert Road and Victoria Road.
Payment
I accept cash and bank transfers. There is a cash machine by the Post Office on Hawks Road. If you prefer you pay by a bank transfer you can do this before your appointment, or at your appointment if you can do so on your phone!
Privacy Policy
We have made some changes to our privacy policy so that we comply with the new data protection regulations, which came into force on the 25th May 2018.
These changes do not effect the way we handle your information, it just makes it much easier for you to find out how we use it. Keeping your data safe and secure at all times is our number one priority.
You do not need to do anything, we just need to make you aware that the policy has changed and that you have access to it if you wish to find out more.
Please read our new policy below and if you have any questions or wish to discuss or alter any of your information we hold on file, please email us at [email protected]
Who we are
Long Lashes Beauty is based on Hawks Road, Kingston upon Thames, Surrey, KT1 3DS.
In this privacy policy references to ‘we’ or ‘us’ or ‘our’ refer to Long Lashes Beauty. This policy will explain what information we collect about you and how we use it.
The information we collect and how
At Long Lashes Beauty we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after one year.
For transparency, listed are the business services we provide and how each service uses the information we collect.
Beauty related services:
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your treatment notes , chosen length or style of lashes, shades and shapes for eyebrows. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service. We need to ensure you are suitable to have some services that we offer, and need this information to ensure our services are insured.
Appointment confirmations and reminders:
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Marketing:
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, and other special days like Valentine’s Day and Christmas. Of course, you may change your marketing preferences at any point and opt out of receiving marketing material at any time.
Where we store your data
All of your information is stored on our salon software programme ‘Ovatu’ . We use an iPad in the salon to run ‘Ovatu’ . The iPad has a pin password and can only be accessed by myself. ‘Ovatu’ can also be accessed via my phone and MacBook, both of which are also password protected. Each client has their own online record card which stores your previous appointment details and any upcoming appointments. It also stores, on you record card, any consultation cards and medical notes needed to go ahead with your treatments . Any notes regarding your appointments – or preferences in your treatments – will also be stored on your client record card, along with your contact details. We are transitioning away from paper records. Any and all paper records will be stored in a locked cabinet.
Do we share your information
We will not share your information with anyone outside of Long Lashes Beauty, except for any information inputted in to our online system ‘Ovatu’ who are fully compliant with GDPR.
You may contact us by email at [email protected], or by phone on 07764 497991 to:
• Request a discussion about our Privacy Policy.
• Request information we have stored about you.
• Request we remove all identifying information about you.
• Make a complaint – If you believe we are not handling your data correctly you have a right to complain . If you are unhappy with our response you should then contact ICO (Independant Commisioner’s Office) by contacting them or using the following web page https://ico.org.uk/concerns/
These changes do not effect the way we handle your information, it just makes it much easier for you to find out how we use it. Keeping your data safe and secure at all times is our number one priority.
You do not need to do anything, we just need to make you aware that the policy has changed and that you have access to it if you wish to find out more.
Please read our new policy below and if you have any questions or wish to discuss or alter any of your information we hold on file, please email us at [email protected]
Who we are
Long Lashes Beauty is based on Hawks Road, Kingston upon Thames, Surrey, KT1 3DS.
In this privacy policy references to ‘we’ or ‘us’ or ‘our’ refer to Long Lashes Beauty. This policy will explain what information we collect about you and how we use it.
The information we collect and how
At Long Lashes Beauty we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after one year.
For transparency, listed are the business services we provide and how each service uses the information we collect.
Beauty related services:
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your treatment notes , chosen length or style of lashes, shades and shapes for eyebrows. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service. We need to ensure you are suitable to have some services that we offer, and need this information to ensure our services are insured.
Appointment confirmations and reminders:
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Marketing:
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, and other special days like Valentine’s Day and Christmas. Of course, you may change your marketing preferences at any point and opt out of receiving marketing material at any time.
Where we store your data
All of your information is stored on our salon software programme ‘Ovatu’ . We use an iPad in the salon to run ‘Ovatu’ . The iPad has a pin password and can only be accessed by myself. ‘Ovatu’ can also be accessed via my phone and MacBook, both of which are also password protected. Each client has their own online record card which stores your previous appointment details and any upcoming appointments. It also stores, on you record card, any consultation cards and medical notes needed to go ahead with your treatments . Any notes regarding your appointments – or preferences in your treatments – will also be stored on your client record card, along with your contact details. We are transitioning away from paper records. Any and all paper records will be stored in a locked cabinet.
Do we share your information
We will not share your information with anyone outside of Long Lashes Beauty, except for any information inputted in to our online system ‘Ovatu’ who are fully compliant with GDPR.
You may contact us by email at [email protected], or by phone on 07764 497991 to:
• Request a discussion about our Privacy Policy.
• Request information we have stored about you.
• Request we remove all identifying information about you.
• Make a complaint – If you believe we are not handling your data correctly you have a right to complain . If you are unhappy with our response you should then contact ICO (Independant Commisioner’s Office) by contacting them or using the following web page https://ico.org.uk/concerns/
